Effective Communication Skills
Effective Communication Skill provides you with communication skills that includes effective verbal and non-verbal communication, right attitudes, and skills to deal with difficult communication. On completion, you will be able to make good impression, have the right attitude, communicate with confidence, deal with difficult communication, and resolve conflict when happens.
Training is designed for the busy professionals, being short and intensive and combining lecture and demonstration. We place a great emphasis on making the training practical, getting participants to practice the techniques taught. The exercises carried out focus on specific issues and cases related to people management skills and leading in challenging situations. Trainers provide advice relevant to your circumstances and requirements based on their experience. Participants have ample opportunity to discuss specific requirements with the trainer. During the training, we focus mainly on: - Activities Based - Experiential Sharing - Role Play & Simulation - Game Based - Learning Action Plan - Case Study - Discussion - Facilitation - Evaluation - Pre-Test and Post-Test for All Participants.
Typical participants include managers and professional staff who need standardize and professionalize their communication skills.
Icebreakers, Slide Presentation, Exercise Bank, Case Study, Select Sequence, & Prepare Learning Activities
Being able to communicate effectively is the cornerstone to building positive working relationships. It will enable you to build rapport, develop relationships and feel comfortable and confident around others. Every job, no matter what it is, requires excellent communication capabilities. If you want to progress in your role, you need to be able to both express yourself clearly and be able to listen and understand the needs, wants and intentions of others.
After joining this course, participants will be able to • To understand how we can influence a relationship. • To identify the behaviors associated with good working relationships. • To appreciate the impact of relationships on personal performance and clients/customers. • To know when and how to use a range of communication skills.