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Start Date

22-October

End Date

22-October

Customer Service Excellence


120.00

8:00AM-5:00PM

CAM-ASEAN

Customer Service Excellence Training provides you with customer service skills that includes making very good impression, right attitudes, courteous languages, and skills to deal with difficult clients. On completion, you will be able to make good impression, use proper courteous languages, offer services on phone, deal with difficult clients, professionalize and set services standards.

Customer service is important to your business because it retains customers and extracts more value from them. By providing top-notch customer service, businesses recoup customer acquisition costs and cultivate a loyal following that refers customers, serves as case studies, and provides testimonials and reviews. Regardless of what industry you're in or what kinds of products and services you sell, your customer is the most important part of your business. Without the customer, you don't see any sales. As a result, they are a critical factor when developing your marketing messaging and strategy.





Objective

After joining this course, participants will be able to • Make good impression with your client which include appearance, clothing and grooming. • Use courteous language: Please, thank you, sorry, name calling and smile. • Recognize and use right attitudes, build self-confidence and open-mindedness. • Provide customer services on phone and deal with difficult customers and setting services standards for your services.

Training is designed for the busy professionals, being short and intensive and combining lecture and demonstration. We place a great emphasis on making the training practical, getting participants to practice the techniques taught. The exercises carried out focus on specific issues and cases related to people management skills and leading in challenging situations. Trainers provide advice relevant to your circumstances and requirements based on their experience. Participants have ample opportunity to discuss specific requirements with the trainer. During the training, we focus mainly on: - Activities Based - Experiential Sharing - Role Play & Simulation - Game Based - Learning Action Plan - Case Study - Discussion - Facilitation - Evaluation - Pre-Test and Post-Test for All Participants.

Typical participants include managers and professional staff who need standardize and professionalize their customer services.

Icebreakers, Slide Presentation, Exercise Bank, Case Study, Select Sequence, & Prepare Learning Activities

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